Política de envío

Shipping Policy

Last Updated: February 18, 2026

Thank you for shopping with Nexurus. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing Times

  • Orders are processed Monday through Friday, 8:00 AM – 4:00 PM EST.

  • Orders placed outside of business hours, on weekends, or on holidays will be processed the next business day.

  • Most in-stock orders are processed within 1–2 business days.

Please note: Processing time is separate from shipping transit time.

Direct-from-Manufacturer Shipping

Some high-demand or specialty products may be shipped directly from the manufacturer if they are temporarily out of stock in our warehouse. There are also products that only ship direct from the manufacturer. These products typically display no quantity available while still being purchasable. 

  • These items may require additional processing time (typically 2–5 extra business days).

  • Customers will receive tracking information once the item ships.

  • In rare cases, shipping times may be longer depending on manufacturer availability.

  • Once submitted to the manufacturer the order is not cancellable

Shipping Methods & Transit Times

Shipping times vary depending on your selected shipping method and destination. Estimated delivery times are provided at checkout but are not guaranteed.

Transit times typically range from:

  • 2–7 business days within the continental United States

Please note that carrier delays may occasionally occur and are outside of our control.

Tracking Information

Once your order ships, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update in the carrier’s system.

Split Shipments

If your order contains multiple items, they may ship separately depending on product availability and warehouse location. You will receive tracking information for each shipment.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout. Nexurus is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

If you need to update your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been processed.

Lost, Stolen, or Delayed Packages

Nexurus is not responsible for packages lost or stolen after confirmed delivery by the carrier. If you experience an issue, please contact the shipping carrier directly. We will assist when possible.

Order Cancellations

Orders may be canceled upon request prior to shipment. Once an order has shipped, it cannot be canceled and must follow our return policy.

Shipping Restrictions

At this time, we ship to addresses within the United States only.
We typically do not ship to P.O. Boxes or APO/FPO addresses unless otherwise stated.

If you have any questions regarding shipping, please contact our support team at nexuruscs@gmail.com